FAQ
Our most frequently asked questions, if you still need help then please email us.
When will my order ship?
Each item is custom printed on a per order basis. We have a production time of 3 to 5 business days, then your order ships. During peak holiday months, production times can increase to 5-9 business days.
How do you ship?
Your package is delivered most often via USPS First Class Mail, but sometimes we may ship via UPS if the USPS coverage is slow/expensive in your area. You will typically receive your order within 3 to 5 business days when it has shipped.
Where do you ship to?
We are a US based business (Columbus, Ohio) and currently ship to all US locations (Lower 48 + Hawaii and Alaska). We hope to expand internationally in the future, but currently do not ship overseas.
How much is shipping?
It's $5.95 for the first item, $1.50 per additional item. Occasionally we'll run sales where this may be subject to change.
Can I track my order?
Absolutely. You will receive a shipping notification email that includes tracking information when your order has shipped.
Can I change my order?
Changes can be made within the first 24 hours of an order. Please send us a change request at the email below and include your name and order number.
Send us a note / hello@barbellgoodmorning.com
Can I cancel my order?
Cancellations can be made within the first 24 hours of an order. Please send us a cancel request at the email below and include your name and order number.
Send us a note / hello@barbellgoodmorning.com
My order is lost, now what?
Oh no! Please contact us at the email below and include your name and order number. We'll help get things sorted out.
Send us a note / hello@barbellgoodmorning.com
What is your return policy?
Each item is custom printed on demand, therefore we only accept returns for defective items. If you have received a defective item, contact us at the email below within 30 days with your name, order number, and include an image of the defect.
Send us a note / hello@barbellgoodmorning.com
How do you print?
Our shirts are printed via a process called direct-to-garment. The ink is embedded directly into the fibers of the cotton leaving a super soft, comfy end result. We use Kornit machines, which are the gold standard in the industry.
Are your inks safe?
In short, they're safe, vivid, and durable.
We use genuine Brother GT-3, water based pigment inks. GT-3 inks are CPSIA compliant and Oeko-Tex™ certified, which means they are safe to print on youth/children’s clothing and reduce environmental waste. Also, GT-3 inks provide a high washing colorfast AATCC rating of 4.
What is that smell?
Occasionally customers swill catch a whiff of a pre-treatment that is necessary for the ink to adhere to the fabric. This treatment is harmless and is in fact the same treatment used on any garment you’d purchase at a store. The only difference is we custom make each item not long before it is shipped to you. Whereas in the store, by the time you’ve purchased it, it has had time to air out on shelves. Removing the faint odor is easy, just wash the garment as normal.
How should I wash these?
Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang dry for longest life.
How can I pay you?
We accept Amex, Visa, MasterCard, Discover, and PayPal. Please note, we can only accept one form of payment for each order.
How secure is this site?
Our site is built on the Shopify platform. Shopify is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).